Returns Policy
At Editors Keys, we aim to ensure you are completely satisfied with your purchase. It's very rare we get a return, however If for any reason you are not happy with your purchase, you can return your item(s) under the following conditions:
1. Return Period: You can return your item(s) within 30 days of purchase.
2. Condition: The item(s) must be unused, in the same condition you received them, and in the original packaging. Otherwise your return maybe refused or a restocking fee charged.
3. Non-Returnable Items: Gift cards, downloadable software products, and some health and personal care items cannot be returned.
4. Proof of Purchase: A receipt or proof of purchase is required for all returns.
5. Faulty Items: If the item is faulty, we will cover the return shipping costs and refund the original shipping fees. Please contact us at info@editorskeys.com for instructions.
6. Shipping Costs: Unless the item is faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Late Returns: If an item is returned more than 30 days after purchase, we reserve the right to charge a 10% restocking fee. Returns are not
8. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within a certain number of days.
9. Consumer Rights: Under the Consumer Rights Act 2015, you have the right to return faulty goods within 30 days for a full refund. Additionally, under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods for a full refund, including standard shipping costs, as long as the item has not already shipped.
10. Exchanges: We only replace items if they are defective or damaged. For exchanges, please contact us at mark.b@editorskeys.com.
11. Gifts: If the item was marked as a gift, you’ll receive a gift credit for the value of your return. Otherwise, refunds will be issued to the original purchaser.
12. Return Method: To initiate a return, please contact us at info@editorskeys.com for return instructions. Ensure that the items are securely packaged.
13. Handling Refunds: Refunds will be processed within 14 days of receiving the returned item. You will receive an email notification once your refund has been processed.
14. Frequent Returns: We reserve the right to refuse orders from customers who repeatedly return items, as determined at our discretion.
15. Contact Information: For any further assistance, please contact us at info@editorskeys.com or call us at +44 161 818 6262
15. Shipping Address for Returns:
Editors Keys
517-518 Royal Exchange
Manchester GB M2 7EN
United Kingdom
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Destinations: We ship globally to nearly every country around the world. With centres in the USA, the UK, and Europe, our shipping is lightning fast! We used the most reliable couriers to ensure your deliveries are handled with great care.
- Delivery costs and estimated transit time:
United States:
For the USA we use UPS and Royal Mail
Standard Shipping for Keyboard Covers
5-15 working days: $3.99
Express Shipping for Keyboard Covers
1-4 working days: $14.99
Standard Shipping for all other products
5-15 working days: $14.99
Express Shipping for all other products
1-4 working days: $29.99
United Kingdom:
For the UK we use Royal Mail, DPD and Evri
Standard Shipping for all products
2-5 working days: £3.99
Express Shipping for all products
1-2 working days: £6.99
Europe:
For Europe we use Royal Mail, Evri and DPD
Standard Shipping for all products
2-5 working days, starting at €4.99
Express Shipping for all products
1-2 working days: Starting at €9.99
*For European orders we advise you add a product to checkout and use our estimate delivery based on your address for the most accurate delivery costs.
🇪🇺 EU Orders & IOSS (Import One‑Stop Shop)
To make ordering from the EU as smooth as possible, we use the IOSS system for qualifying orders.
🧾 Orders Under €150
For orders with a total value below €150, EU VAT is collected at checkout.
You’ll see the correct VAT rate for your country during checkout.
Your parcel will not incur additional VAT charges on arrival.
This helps avoid delays and unexpected fees at the border.
📦 Orders Over €150
For orders above €150, IOSS cannot be used.
VAT is not charged at checkout.
Your local customs authority will collect VAT (and any applicable duties) when the parcel enters your country.
The courier may charge a small handling fee for processing customs payments.
Rest of world.
For the Rest of World we use DPD, UPS and Royal Mail
Standard Shipping for Keyboard Covers
5-15 working days: From $4.99
Express Shipping for Keyboard Covers
1-4 working days: From $15.99
Standard Shipping for all other products
5-15 working days: From $6.99
Express Shipping for all other products
1-4 working days: From $16.99
- For more details, check our FAQs out here! You can also use this area to contact us.